Frequently Ask Questions
Velvet Whisk’s FAQ page. Here you’ll find answers to the most common questions about our catering, desserts, and services. If you don’t see your question answered here, please feel free to contact us.
General Questions
What Is Velvet Whisk Catering Co. Trying To Achieve? To Create A Progressive Platform That Helps Support Sustainable, Eco Friendly and Community Foundations.
❓ FAQs
Q: Do you deliver outside 15 miles?
A: Yes, for large catering events. Please contact us for a custom quote.
Q: Can I schedule a specific time?
A: We deliver within set windows, but if you need a tighter schedule for an event, let us know and we’ll do our best to accommodate.
Q: Do you use third-party delivery apps?
A: For most orders, we deliver directly. For long-distance or overflow deliveries, we may partner with trusted delivery services.
Q: What is Velvet Whisk?
A: Velvet Whisk is a boutique catering company specializing in gourmet, plant-forward desserts and seasonal creations. We blend artistry, sustainability, and flavor to create unforgettable culinary experiences.
Q: Where are you located?
A: We are based in Austin, Texas, and serve the surrounding areas for events, catering, and delivery.
Q: Do you only make vegan desserts?
A: We focus on plant-based and vegan-friendly recipes, but we also create customizable menus depending on your needs.
Catering & Events
Q: Do you cater for weddings, birthdays, or corporate events?
A: Yes! We cater for weddings, private parties, and corporate events of all sizes. We offer custom menus and themed dessert tables to fit your event.
Q: How far in advance should I book?
A: We recommend booking at least 2–4 weeks in advance for small events, and 2–3 months for weddings or large gatherings.
Q: Do you provide tastings before booking?
A: Yes, tastings are available for weddings and large-scale events by appointment.
Q: Can you handle large events?
A: Absolutely. We’ve catered for intimate gatherings of 10 as well as events with 300+ guests.
Orders & Delivery
Q: How do I place an order?
A: Orders can be placed directly through our website, email, or phone. For custom requests, we’ll schedule a consultation.
Q: Do you offer delivery?
A: Yes, we deliver within Austin and surrounding areas. Delivery fees vary by location.
Q: Do you offer same-day orders?
A: At this time, we require at least 48 hours’ notice for most dessert orders. Rush orders may be accommodated depending on availability.
Q: Do you deliver to offices or just homes?
A: We deliver to both! Many of our clients schedule deliveries for office meetings, team lunches, and celebrations.
Dietary & Customization
Q: Do you offer gluten-free options?
A: Yes! We offer gluten-free, nut-free, and soy-free desserts upon request. Please let us know about any allergies in advance.
Q: Can I customize flavors or themes?
A: Definitely. We love working with clients to create unique desserts that match your theme, color scheme, or special request.
Q: Are your desserts made with organic or local ingredients?
A: We prioritize sourcing high-quality, local, and organic ingredients whenever possible.
Q: Can I add a personal note or card with my order?
A: Yes, we’ll handwrite your message on a complimentary Velvet Whisk card for that special touch.
Q: Are your desserts suitable for people with nut allergies?
A: Some items are nut-free, but we prepare everything in a shared kitchen. Please let us know about allergies so we can guide you to the safest options.
Q: Do you offer gift packaging for delivery?
A: Yes! You can upgrade to premium gift boxes, ribbons, and seasonal wrapping for an extra fee.
Payment & Policies
Q: What forms of payment do you accept?
A: We accept credit/debit cards.
Q: Do you require a deposit?
A: Yes, a 50% deposit is required to confirm catering orders. The remaining balance is due before the event date.
Q: What is your cancellation policy?
A: Cancellations made 14+ days before the event will receive a full refund of the deposit. Cancellations within 14 days are non-refundable.
Q: What happens if my order arrives damaged?
A: We stand by our quality. Contact us within 30 Mins. of delivery and we’ll make it right with a replacement or credit.
Sustainability & Community
Q: How does Velvet Whisk practice sustainability?
A: We use eco-friendly packaging, minimize food waste, and collaborate with local growers and suppliers to support a greener food system.
Q: Do you partner with local organizations?
A: Yes, we partner with Austin-based nonprofits, artists, and community groups to promote sustainability and creativity.
Delivery Policy
We make it easy to enjoy Velvet Whisk desserts and catering at your doorstep. Below you’ll find everything you need to know about our delivery zones, fees, and scheduling.
To keep things smooth and efficient, we deliver during set windows each day:
Morning: 6:00 AM – 11:00 AM
Afternoon: 2:00 PM – 6:00 PM
Q: How far in advance should I order for holidays?
A: We recommend booking 2–3 weeks in advance for peak holidays (Thanksgiving, Christmas, Valentine’s Day) as delivery slots fill up quickly.
Q: Do you deliver to event venues?
A: Yes, we deliver directly to event spaces, hotels, and banquet halls — perfect for weddings and parties.
Q: Can I track my delivery driver?
A: Yes, once your order is out for delivery you’ll receive a live tracking link.
Handling & Packaging
All items are carefully packaged to maintain freshness and presentation.
We use eco-friendly, compostable packaging whenever possible.
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Special Requests
For event set-up, large catering orders, or special handling (tiered displays, dessert bars, etc.), additional service fees may apply.
Please mention allergies or dietary restrictions when placing an order.
Catering Delivery Policy
Velvet Whisk brings handcrafted desserts and gourmet treats straight to your event. Whether you’re hosting a corporate gathering, wedding, or private celebration, we make catering simple, reliable, and delicious.
Setup & Service Options
Drop-Off Catering – We deliver and neatly package your desserts for self-service.
Full Event Setup – For an added fee, our team sets up a styled dessert table display with stands, trays, and signage.
Staffed Events – Server or attendant support available for large-scale events (quote upon request).
Special Considerations
Custom flavors, themes, or dietary requests (gluten-free, nut-free) available with advance notice.
Serving utensils, plates, and napkins available upon request.
Text/email confirmation when your catering order is out for delivery.
Corporate Accounts & Recurring Orders
We specialize in corporate catering for offices, meetings, and client events.
Contact us directly to set up a custom catering plan tailored to your needs.
✨ With Velvet Whisk Catering, every event feels like a celebration.