Refund Policy

Effective Date: 8/13/2025

At Velvet Whisk, we take pride in baking fresh, high-quality, plant-based treats. Your satisfaction matters to us, and we aim to make every order a delightful experience.

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1. Order Cancellations

Orders may be canceled for a full refund if requested at least 24 hours before your scheduled delivery or pickup.

Cancellations made less than 24 hours before your scheduled time are non-refundable, as ingredients and labor have already been committed.

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2. Refunds for Delivered Orders

Due to the perishable nature of our products, all sales are final once an order is delivered or picked up, unless there is an issue with the product.

We will offer a replacement or refund if:

The product is incorrect (wrong item received)

The product arrives damaged

The product is spoiled or otherwise unsafe to consume upon arrival

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3. How to Request a Refund or Replacement

If there’s an issue with your order, please contact us within 24 hours of delivery or pickup:

Include your order number

Describe the issue

Provide clear photos if possible

📧 Email: velvetwhisk.info@gmail.com

📞 Phone: 737-881-0769

4. Non-Refundable Situations

We do not offer refunds or replacements for:

Change of mind after delivery/pickup

Missed deliveries due to customer unavailability

Products damaged after delivery due to improper handling or storage

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5. Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

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6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on our website with a revised effective date.