Frequently Ask Questions
Velvet Whisk’s FAQ page. Here you’ll find answers to the most common questions about our catering, desserts, and services. If you don’t see your question answered here, please feel free to contact us.
General Questions
Velvet Whisk Catering Company - Frequently Asked Questions
About Velvet Whisk
What is Velvet Whisk Catering Company?
Velvet Whisk is a 100% plant-based, eco-conscious, and environmentally friendly catering company with a community center focus. We create delicious plant-based guilt-free sweet treats made from locally sourced wholesome ingredients that delight your senses, nourish your body, and honor the planet.
What makes Velvet Whisk different?
We are committed to:
- 100% Plant-Based offerings
- Eco-Friendly Practices including compostable packaging, sustainable sourcing, and zero-waste initiatives
- Locally Inspired ingredients
- Community and environmental programs funded by our subscriptions
What is your philosophy?
"Local, Fresh, Sustainable" - We believe in creating a brighter future through our food and packaging choices while supporting our community.
Ordering Options
How can I order from Velvet Whisk?
We offer four ordering options:
1. **Order By The Box** - Individual orders (half dozen, dozen, or double dozen)
2. **Subscribe To A Monthly Mystery Box** - Monthly subscription plans
3. **Dessert Catering Services** - For weddings, special occasions, and company events
4. **VIP Membership** - Exclusive access to our secret menu and special benefits
What are your box pricing options?
- **Half A Dozen** (6 pieces): $15
- **A Dozen** (12 pieces): $30
- **Double Dozen** (24 pieces): $40
All orders are made to order and fully customizable - mix and match treats!
Can I customize my order?
Yes! All orders are fully customizable. You can mix and match treats to suit your preferences.
Subscription Plans & Membership
What subscription plans do you offer?
**Monthly Mystery Box - $20/month**
- 12 selections
- Double Whisk Points
- Fully customizable
- Free delivery
- Thank you gift
**Premium Deluxe Box - $40/month**
- 36 selections
- Double Whisk Points
- Fully customizable
- Free delivery
- Thank you gift
**VIP Membership - $25/month**
- Triple Whisk Points
- Secret Menu Access
- Birthday gifts for you and a loved one
- Discounts and special offers
- Double Points Days: Monthly promotional events
- Holiday Bonuses: Extra points during peak seasons
- Anniversary Rewards: Special bonuses on account anniversary
- Local business partnership discounts
- Thank you gift
How do subscriptions help?
Subscriptions help us with operational costs and fund our community and environmental programs and projects. Your support makes a real difference!
What are Whisk Points?
Whisk Points are our loyalty rewards program. Earn points with every order and redeem them for rewards! Subscription members earn double or triple points depending on their plan.
Catering Services
What catering services do you offer?
We offer two main catering options:
- **Full-Service Dessert Catering** - Staff setup, serving, and cleanup
- **Drop-Off Dessert Delivery** - Ready-to-serve trays and platters
What's included in catering services?
Every catering order includes:
- Detailed planning consultation
- Custom flavor and design options
- All desserts prepared fresh
- Professional setup, displays, and presentation
- Eco-friendly compostable disposable ware (when needed)
- Ingredient labels for allergens
What are your booking requirements?
- **Small Catering** (Under $200): 48 hours notice
- **Large Catering** ($200-$500): 1 week notice
- **Premium Catering** (Over $500): 2 weeks notice
- **Wedding/Special Events**: 3-4 weeks notice
What are your delivery fees?
- **Delivery Fee**: $25 (based on distance and order size)
- **Setup Service**: $25 (optional)
- **Delivery Window**: 2-hour window confirmed 24 hours prior to delivery
What are your payment terms?
- **Deposit**: 50% required to secure your date
- **Final Payment**: Due on the day of service
- **Final Headcount**: Must be confirmed 48 hours prior
- **Contract**: Required for all orders over $300
Is there an Early Bird Special?
Yes! Book before January 1, 2026, and get 30% off catering services!
Event Packages
What types of events do you cater?
We cater all types of events including:
- Weddings and celebration packages
- Bridal and baby showers
- Graduations, birthdays, and milestones
- Company events and corporate services
- Office celebrations
- Meeting and holiday dessert catering
- Client and staff appreciation events
What catering packages do you offer?
**Dessert Spreads Buffet Bar**
- Dessert platters with assortments of truffles, pastries, cookies, tarts, mini cakes, mini pies, mini cheesecakes, and brownies
- Seasonal fruit arrangements and smoothie bar
- Assorted trays of seasonal fruit and confections
**Cake Displays**
- Custom, specialty, and signature cakes crafted with bold flavors and artistic design
- Tier cake tables with bite-sized selections
**Interactive Dessert Stations**
- Build-your-own cupcake, ice cream sundae, or donut decorating stations
- Chocolate fountain with dippers (fruits, marshmallows, pretzels, cookies)
- Waffle or crepe station with fillings and sauces
**Gifting Options**
- Custom dessert boxes
- Edible wedding/party favors (cookies, mini cakes, chocolate bars)
- Holiday corporate gifting baskets
Dietary Accommodations
What dietary restrictions can you accommodate?
We clearly label all items and can accommodate:
- **Gluten-Free** options upon request
- **Nut-Free** options upon request
- **Oil and Sugar Restrictions** upon request
What sugar alternatives do you use?
We offer:
- Date and maple syrup
- Fresh fruit-forward desserts
Add-Ons & Rentals
What add-ons are available?
- Coffee, tea, or smoothie station
- Popcorn, snow cones, cotton candy station
- Professional event video and photography
- Coordinator service with professional servers
- Extended time
- Emergency backup desserts
- Live music arrangements
- DJ services
- Photo booth setup
- Personalized cake boxes
Do you offer rental services?
Yes! We offer:
- Tabletop and centerpiece plants
- Floor plants and statement pieces
- Living plant walls or hanging plants
- Floral arches and chuppahs
- Live plants and accessories
- Glassware, plateware, utensils
- Chairs, tables, linens
- Tents and heaters
Sustainability & Packaging
What makes your packaging eco-friendly?
We use "Tear Me Up & Plant Me!" packaging. All boxes are layered with seeded paper on the outer parts (not in food contact). Simply:
1. Rip up the box
2. Plant in a well-drained container
3. Add soil and water
4. Place in a sunny location indoors
5. Watch the magic happen!
We are committed to creating a brighter future, which includes our packaging choices.
Referral Program
How does the "Whisk & Win" referral program work?
Refer a coworker, friend, or family member and:
- **You get**: A free cookie!
- **They get**: 10% OFF their first purchase
- **Both earn**: 25 bonus Whisk Points
Logistics & Delivery
Do you have your own delivery fleet?
Yes! We operate:
- Company-owned delivery fleet
- Temperature-controlled insulated bags for all deliveries
- Real-time delivery updates via text/email
- Partner delivery service for overflow as backup
What equipment do I need to provide?
Clients need to provide:
- Tables
- Power (if needed)
Menus
What menus do you offer?
We offer multiple menu options:
- **Signature Menu** - Our classic favorites
- **Seasonal Menu** - Rotating seasonal selections
- **Specialty Menu** - Unique offerings
- **Secret Menu** - Exclusive for VIP members only
Consultation & Booking
How do I get started?
1. Get a free consultation by phone or email
2. Fill out our event questionnaire for catering and private chef services
3. Contact us to discuss your specific needs
What is the starting price for services?
Service information starts at $125. Contact us for detailed pricing based on your specific needs.
Contact Information
How can I reach Velvet Whisk?
- **Email**: Available on our website
- **Phone**: Available on our website
- **Questions, Concerns, Pre-Orders & Bookings**: Contact us via email or phone
Community Support
How can I support Velvet Whisk?
- Place orders with us
- Subscribe to a monthly plan
- Refer friends and family
- Join our VIP membership
- Follow us on social media and help spread the word!
Thank you for supporting our mission to create delicious plant-based treats while honoring the planet and supporting our community!
❓ FAQs
Q: Do you deliver outside 15 miles?
A: Yes, for large catering events. Please contact us for a custom quote.
Q: Can I schedule a specific time?
A: We deliver within set windows, but if you need a tighter schedule for an event, let us know and we’ll do our best to accommodate.
Q: Do you use third-party delivery apps?
A: For most orders, we deliver directly. For long-distance or overflow deliveries, we may partner with trusted delivery services.
Q: What is Velvet Whisk?
A: Velvet Whisk is a boutique catering company specializing in gourmet, plant-forward desserts and seasonal creations. We blend artistry, sustainability, and flavor to create unforgettable culinary experiences.
Q: Where are you located?
A: We are based in Austin, Texas, and serve the surrounding areas for events, catering, and delivery.
Q: Do you only make vegan desserts?
A: We focus on plant-based and vegan-friendly recipes, but we also create customizable menus depending on your needs.
Catering & Events
Q: Do you cater for weddings, birthdays, or corporate events?
A: Yes! We cater for weddings, private parties, and corporate events of all sizes. We offer custom menus and themed dessert tables to fit your event.
Q: How far in advance should I book?
A: We recommend booking at least 2–4 weeks in advance for small events, and 2–3 months for weddings or large gatherings.
Q: Do you provide tastings before booking?
A: Yes, tastings are available for weddings and large-scale events by appointment.
Q: Can you handle large events?
A: Absolutely. We’ve catered for intimate gatherings of 10 as well as events with 300+ guests.
Orders & Delivery
Q: How do I place an order?
A: Orders can be placed directly through our website, email, or phone. For custom requests, we’ll schedule a consultation.
Q: Do you offer delivery?
A: Yes, we deliver within Austin and surrounding areas. Delivery fees vary by location.
Q: Do you offer same-day orders?
A: At this time, we require at least 48 hours’ notice for most dessert orders. Rush orders may be accommodated depending on availability.
Q: Do you deliver to offices or just homes?
A: We deliver to both! Many of our clients schedule deliveries for office meetings, team lunches, and celebrations.
Dietary & Customization
Q: Do you offer gluten-free options?
A: Yes! We offer gluten-free, nut-free, and soy-free desserts upon request. Please let us know about any allergies in advance.
Q: Can I customize flavors or themes?
A: Definitely. We love working with clients to create unique desserts that match your theme, color scheme, or special request.
Q: Are your desserts made with organic or local ingredients?
A: We prioritize sourcing high-quality, local, and organic ingredients whenever possible.
Q: Can I add a personal note or card with my order?
A: Yes, we’ll handwrite your message on a complimentary Velvet Whisk card for that special touch.
Q: Are your desserts suitable for people with nut allergies?
A: Some items are nut-free, but we prepare everything in a shared kitchen. Please let us know about allergies so we can guide you to the safest options.
Q: Do you offer gift packaging for delivery?
A: Yes! You can upgrade to premium gift boxes, ribbons, and seasonal wrapping for an extra fee.
Payment & Policies
Q: What forms of payment do you accept?
A: We accept credit/debit cards.
Q: Do you require a deposit?
A: Yes, a 50% deposit is required to confirm catering orders. The remaining balance is due before the event date.
Q: What is your cancellation policy?
A: Cancellations made 14+ days before the event will receive a full refund of the deposit. Cancellations within 14 days are non-refundable.
Q: What happens if my order arrives damaged?
A: We stand by our quality. Contact us within 30 Mins. of delivery and we’ll make it right with a replacement or credit.
Sustainability & Community
Q: How does Velvet Whisk practice sustainability?
A: We use eco-friendly packaging, minimize food waste, and collaborate with local growers and suppliers to support a greener food system.
Q: Do you partner with local organizations?
A: Yes, we partner with Austin-based nonprofits, artists, and community groups to promote sustainability and creativity.
Delivery Policy
We make it easy to enjoy Velvet Whisk desserts and catering at your doorstep. Below you’ll find everything you need to know about our delivery zones, fees, and scheduling.
To keep things smooth and efficient, we deliver during set windows each day:
Morning: 6:00 AM – 11:00 AM
Afternoon: 2:00 PM – 6:00 PM
Q: How far in advance should I order for holidays?
A: We recommend booking 2–3 weeks in advance for peak holidays (Thanksgiving, Christmas, Valentine’s Day) as delivery slots fill up quickly.
Q: Do you deliver to event venues?
A: Yes, we deliver directly to event spaces, hotels, and banquet halls — perfect for weddings and parties.
Q: Can I track my delivery driver?
A: Yes, once your order is out for delivery you’ll receive a live tracking link.
Handling & Packaging
All items are carefully packaged to maintain freshness and presentation.
We use eco-friendly, compostable packaging whenever possible.
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Special Requests
For event set-up, large catering orders, or special handling (tiered displays, dessert bars, etc.), additional service fees may apply.
Please mention allergies or dietary restrictions when placing an order.
Catering Delivery Policy
Velvet Whisk brings handcrafted desserts and gourmet treats straight to your event. Whether you’re hosting a corporate gathering, wedding, or private celebration, we make catering simple, reliable, and delicious.
Setup & Service Options
Drop-Off Catering – We deliver and neatly package your desserts for self-service.
Full Event Setup – For an added fee, our team sets up a styled dessert table display with stands, trays, and signage.
Staffed Events – Server or attendant support available for large-scale events (quote upon request).
Special Considerations
Custom flavors, themes, or dietary requests (gluten-free, nut-free) available with advance notice.
Serving utensils, plates, and napkins available upon request.
Text/email confirmation when your catering order is out for delivery.
Corporate Accounts & Recurring Orders
We specialize in corporate catering for offices, meetings, and client events.
Contact us directly to set up a custom catering plan tailored to your needs.
✨ With Velvet Whisk Catering, every event feels like a celebration.